This section stipulates the process to be followed by the customer to claim.
Customer must direct any guarantee claims to Elexpert; provided that, Customer
(a) notifies Elexpert in writing within thirty (30) days after discovery of the failure to materially meet the applicable Specifications;
(b) Customer obtains an Return Material Authorization (RMA) from Elexpert prior to returning any Non‐ Conforming Products; and
(c) the Non‐Conforming Products are received by Elexpert no later than two (2) weeks following the last day of the applicable guarantee period.
Any such replacement Products will not extend the guarantee period.
If Customer discovers during the guarantee period that a Product fails to materially conform to the applicable Specifications, to make a guarantee claim Customer must promptly request a Return Material Authorization (“RMA”) from Elexpert (providing a detailed description of the defect or non‐conformity) for the return and Elexpert inspection of the Non‐Conforming Product. Such Non‐ Conforming Products must be returned in accordance with Elexpert’s published procedures and packaging standards, freight prepaid, applying the RMA number to the outside of the packaging.
Customer is required to prepay shipping charges and all duties and taxes for Products returned to Elexpert under this limited guarantee.
For validated guarantee claims, Elexpert will reimburse Customer for any return shipment of replacement Products to Customer.