The following Conditions are applicable to buying Elexpert goods making use of the online shop:

• All Prices quoted are excluding Vat. Vat will therefore be added.
• Payments via direct Bank transfer (EFT) will be at the stated prices.
• Delivery in South Africa is charged at a flat rate.
• Delivery outside of South Africa will be quoted on separately.
• Goods on stock will be delivered within 7 days from date of payment.
• Goods not on stock need to be ordered and terms will be quoted.
• Standard waiting period for goods not on stock is 2 months but it can be less.
• Discounts can be negotiated for large volumes.
• Any special requirements can also be considered, these need to be discussed.
• The standard guarantee conditions will apply to all products.

Elexpert manufactures’ LED lights and related fittings.  It also sells some products that are locally manufactured by other manufacturers.  All of these products carry some form of guarantee depending on the specific model.

This paper details exactly what is guaranteed and the process to be followed to ensure a successful claim.  It is important to understand that Elexpert considers its reputation as paramount and will not jeopardise that name by not honouring legitimate claims.

The products provided by alternative suppliers are backup up by the same guarantee provided by Elexpert.

The majority of Elexpert manufactured products contains the following components that will  be covered by the guarantee is as follows:

• A constant current driver.
• A LED Circuit On Board (COB).
• A COB holder with wires.
• A lens with mounting.
• A DC fan.
• Aluminium heat sink.
• A basic fitting for all the components.
  • Al screw base.
  • A Nylon backing base and inside sleeve.
  • A Brass rod with thread.
  • Wires, mostly with silicon insulation.
  • Connecting lugs and screws.
  • Some auxiliary equipment.

This guarantee will be provided as per purchase made and as from the purchase date.

This section highlights the risks which this guarantee will be exposed to:

• Light output level not sustained as specified.
• The light fails intermittently or in total.

The key factors which can cause such failures are listed as follows:

• Design failure. This could include the following:
  • If the life expectancy of the various components are less than the guarantee period. This is not the case in any respect.
  • If the rate of output deterioration is not as good as that specified under the extrapolated situation.

• Actual failure to meet light output:
  • If particular components of the light does not perform according to specification.
  • If the temperature is higher than expected in the design case.

• Total failure of the light:
  • If any of the connections come loose.
  • If any of the driver components fail.
  • If the LED fails.
  • If the fan fails,
    • the unit will overheat which will cause the LED to overheat thus causing its life to be drastically reduced.
    • the driver also contain its own overheating protection.

This section stipulates exactly what will be guaranteed.  This identifies what risks are included.

Elexpert, guarantees that its driver and light will materially conform to the applicable Elexpert quoted specifications (“Specifications”) for such Product for the guarantee period from the purchase date.

This limited guarantee applies only to the party purchasing the lights from Elexpert and not to indirect purchasers or users or other third parties or transferees.

Subject to the limitations and exclusions of this guarantee, as the customer’s sole and exclusive remedy, Elexpert will, at its sole discretion, ship the same or functionally equivalent or better replacement Products or provide a refund of the net price paid to Elexpert (less depreciation based on a guarantee period depreciation schedule), in exchange for Products returned to Elexpert which Elexpert has verified at its sole discretion to not materially conform during the guarantee period to Specifications.

Except for the express guarantees stated herein, all products, services, and any other materials provided by Elexpert are provided on an “as is” basis, without any guarantee or condition of any kind, whether express, Implied, or statutory.

The only factors which are not excluded  and are thus covered by the guarantee relate to light failure.  This can be the following:

• Fan failure. This be due to failure of the fan itself.
• LED not sustaining specified light output or failing totally. This could be fan failure, or bad manufacture.
• Driver failure. This could be due to component, PC board or mounting faults.
• Loss of power. This could be due to bad connection anywhere in the light.

To understand the risk of failure and repair, the risk of the different components failing and the relative costs are analysed.  The biggest components that can fail and have a big impact on the cost are as follows:

• LED’s. This makes up more than 15% of the price.  It has the biggest risk of failure especially if the environment is extremely hot or the fan fails.
• The driver. This makes up more than 23% of the total price.  This could fail due to the multitude of components and possibility of manufacture faults.
• The fan. This only makes up about 2% of the price but could cause the LED or driver to fault due to overheating.  This could be caused by a manufacturing fault or a very hot or dirty environment.

All these components carry their own supplier guarantee.  The suppliers have similar conditions to Elexpert in that claims would only honoured if the lights were used as prescribed.  If however it does fail, the cost to fix is not that exorbitant and can be managed by Elexpert.